Process, on one page
1 · Brief
You describe the goal in your own words — a paragraph beats a spec doc at this stage.
2 · Scope
I return a short proposal: what's in, what's out, milestones, dates. See the proposal template.
3 · Build
Milestones with demos. Async updates on your channel; blockers raised the same day, never month-end.
4 · Review
You test against the acceptance checks. Two revision rounds included.
5 · Handover
Deliverables, a short usage note, and a recorded walkthrough where it helps. Support window agreed up front.